Shipping policy
Shipping Policy
At The Hobby Grade, we are committed to delivering your orders safely and efficiently across India.
Shipping Timeline
- All orders are processed and dispatched within 1–7 business days from the date of purchase.
- Delivery timelines may vary depending on your location, courier availability, and unforeseen circumstances such as weather conditions, public holidays, or operational delays.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping may be available on selected products or during promotional campaigns.
Order Tracking
- Once your order has been shipped, a tracking ID will be sent to you via email or SMS.
- You can use this tracking number to monitor your shipment on the courier partner's website.
Delivery Partners
We work with trusted logistics partners to ensure your order reaches you safely and on time.
Incorrect Address or Failed Delivery
- Please ensure that your shipping address and contact details are accurate while placing your order.
- We are not responsible for delivery failures caused by incorrect or incomplete address information.
- If an order is returned to us due to unsuccessful delivery attempts, we will contact you to arrange re-delivery. Additional shipping charges may apply.
Order Delays
Although we make every effort to deliver orders on time, delays may occur due to:
- Courier service delays
- Natural disasters or severe weather conditions
- Festivals and public holidays
- Government restrictions or other unforeseen circumstances
We appreciate your patience and understanding in such situations.
Contact Us
For any shipping-related questions or assistance, please contact us:
Email: Hello@thehobbygrade.com
Phone: +91 8169619552
Address: Abdul Rehman St, Khokha Bazar, Chippi Chawl, Kalbadevi, Mumbai, Maharashtra 400003